A mom comes up to my desk one day and she asks me if I can help her find a book for her son. I’m like, “Sure, no problem. What’s the title?” She tells me she doesn’t know. So, I ask her for the name of the author. She doesn’t know. I ask her if she can tell me what the book is about and again she says, “I don’t know.” However, this woman actually expected me to find it even though she has given me zero information on what book she is looking for.
News flash for those that don’t know. There are millions of books in the world! According to google it’s 129,864,880. That’s almost 130 million printed books in existence. I am not a magician. No, I don’t know what book you are thinking of and I don’t care that the title is on the tip of your tongue. I am not a freaking mind reader and flipping out on me for being “useless” is not going to solve the problem here.
I mentioned in my very first post that our doorbell had been stolen. So, here’s the story.
It was a Friday afternoon and a patron was on his phone in the teen room. In our library we have a teens only policy for our teen room because teens have complained about feeling uncomfortable or unsafe when strange adults are in there. Hence to why the policy was implemented.
So, this grown man is yelling on his phone and walking around and sitting in the teen room. He completely ignored the policy posted on the wall and framed in different areas of the room. My supervisor went over to him and explained that he could not be in there because of our policy. He flipped out on her and refused to leave the room saying, “I’m always in here and you are the only person who has ever told me to leave.”
This statement is obviously not true but my supervisor walked back to my desk and asked me if I have ever seen him in the teen room before. I answered truthfully, I had never seen him before in general. Then she said we need to get security because the guy was refusing to leave. We get out the walkies and ask for security to come to the main desk.
Our Director and Security guard arrived on the scene and had him leave the room. However, he started yelling and making a big scene about being kicked out of the teen room. He stormed out of the building yelling and swearing at us.
And it doesn’t end there. After a while or so the doorbell starts to ring consistently. It was getting to a ridiculous point that our Director and Security went outside to the find the same man lurking around and being loud at our front entrance. Our Director banned him for the day and kicked him off our property.
After he left we realized he took something with him…..our doorbell.
Jokes on him though. Our Director had a spare in her drawer!
Checking out books to patrons is one of the easiest tasks of being a Librarian. It can also be one of the more enjoyable aspects of the job when you begin to talk about books with them. Sometimes the process is interrupted by having to renew a patron’s account or they have to pay a fine, but usually this part of the job goes without issue.
However, there is one thing that really bothers me when a patron comes up to check out.
There are times, and this happens way too often for my liking, when a patron places their books (or DVDs) on the desk and will stand there staring at me for at least a minute before they ask…
“Oh, do you want my library card?”
Um… yes! That’s why you have the damn thing! To check out items!
I mean really, you don’t go up to a register in a store, place your items on the counter and once the cashier rings them up you ask if they want you to pay for it. Granted, the process is reversed in a library – you give us your card, then we check out the books – but it’s common sense people! You are in a library! We need your card to check out your items.
Again, that’s why you get a card in the first place.