E-mail Time~! Part Two

Patron comes back and actually throws her ID at me: Here’s my ID!

I create a guest pass and hand it to her after explaining how to log in.

Patron walking away towards computers: I’m going to need help printing!

Me: Okay. Just let me know when you’re ready to print.

Patron after logging on yells from her computer: I need help the computer isn’t working!

Me (walks over): What’s the problem?

Patron( types email as an URL): Why isn’t it working?!

Me: Miss…your Gmail isn’t a website you. You have to go to google to log in.

Patron: My email isn’t google! It’s gmail!

Me: Google runs gmail…

Patron: No it doesn’t!

After arguing with me for a couple of minutes she finally listened. Now, she’s trying to log into her email but typed it incorrectly.

Patron: I typed this wrong!

Me: Just hit backspace.

Patron (highlights what she typed and starts clicking around): Its not working!

Me: Hit the backspace button on your keyboard.

Patron (keeps highlighting and clicking around): This is crazy! It’s not working!

Me: Hit the backspace button. Right there.

Patron is still clicking around the page: This isn’t working! Why isn’t this working? I’ve never had so many problems!

Me: Hit. The. Backspace.

Patron continues to ignore me and repeatedly highlights her screen.

Me: Backspace on the keyboard.

Patron (finally hits backspace): Oh, look I did it. I figured it out!

Me (ready to rip my hair out and thinking): Somebody help me….

E-mail Time~! Part 1

Patron: I need to log onto my email!

Me: Okay. Are you logged onto a computer?

Patron: No.

Me: Okay, computers are right over there. You need a library card or photo ID to log on.

Patron: I forgot my photo ID but I was here yesterday. You remember me!

Me: No…I need photo ID or a library card.

Patron: You can’t just make me one?

Me: No, I need ID.

Patron gets angry and storms out of the room.

Me (thinking): I wasn’t even here yesterday…

 

License to Compute

Patron: I’d like to use the computer.

Me: Okay, do you have a library card?

Patron: No, I’m from out of state.

Me: Well, do you have a photo ID? I can issue a guest pass for you.

The patron shows his driver’s license and I issue a guest pass, giving him the instructions on how to use the Guest ID to log into the computer.

A few minutes later the patron comes back up to my desk and says he cannot log in and the ID is invalid.  I go over to his computer to help and before I can help, he is already typing in his Driver’s License number for the ID and when it fails, he looks at me asking why it didn’t work.

Me: Sir, you have to enter the ID that’s on the guest pass I gave you.