Patron comes back and actually throws her ID at me: Here’s my ID!
I create a guest pass and hand it to her after explaining how to log in.
Patron walking away towards computers: I’m going to need help printing!
Me: Okay. Just let me know when you’re ready to print.
Patron after logging on yells from her computer: I need help the computer isn’t working!
Me (walks over): What’s the problem?
Patron( types email as an URL): Why isn’t it working?!
Me: Miss…your Gmail isn’t a website you. You have to go to google to log in.
Patron: My email isn’t google! It’s gmail!
Me: Google runs gmail…
Patron: No it doesn’t!
After arguing with me for a couple of minutes she finally listened. Now, she’s trying to log into her email but typed it incorrectly.
Patron: I typed this wrong!
Me: Just hit backspace.
Patron (highlights what she typed and starts clicking around): Its not working!
Me: Hit the backspace button on your keyboard.
Patron (keeps highlighting and clicking around): This is crazy! It’s not working!
Me: Hit the backspace button. Right there.
Patron is still clicking around the page: This isn’t working! Why isn’t this working? I’ve never had so many problems!
Me: Hit. The. Backspace.
Patron continues to ignore me and repeatedly highlights her screen.
Me: Backspace on the keyboard.
Patron (finally hits backspace): Oh, look I did it. I figured it out!
Me (ready to rip my hair out and thinking): Somebody help me….