Snow Closings

When there is inclement weather, the library will close early.  This is for the safety of our staff as well as our patrons.  Apprently, this does not sit well with some of our “everyday” patrons.  A recent encounter with one of them went a little like this…

Patron: Are you closing early tonight like you did last week?

Me: I’m not sure.  It depends on when the snow starts.

Patron: … (stands silently then lets out a “mm” and walks away)

 

Well… sorry that we want to keep people safe by sending them home early instead of when the snow is already piling up and the roads are slick.

Honestly Rude

Getting ready to close one night and one of the Children’s Librarians comes down and says:

Librarian: If anyone calls tomorrow and says I was rude to a child, they are absolutely correct!

Me: …

Me: (claps)

Do You Work Here?

I’m sitting at the AV desk, checking in DVDs and putting the discs away and notice a patron looking around.  Finally, he comes up to me.

Patron: I need help looking for something.  Do you work here?

Knowing this guy has seen me working behind the desk, I take a second, look down at my badge, then back up to him and answer.

Me: Nope.

Patron: Oh, okay. (starts walking away)

 

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

Just so you all know I’m not that horrible of a person, I did catch him and tell him that  I do work here.  I did not think that he would believe me, but… I was wrong.  Though part of me wishes I left it at that.

I also need to add that I get this question a lot… especially when I’m behind a desk.  I mean, I’d understand if they asked me this question while I’m in the stacks putting books away, but when I’m behind a desk?  Really?

People never cease to amaze me.

E-mail Time~! Part Two

Patron comes back and actually throws her ID at me: Here’s my ID!

I create a guest pass and hand it to her after explaining how to log in.

Patron walking away towards computers: I’m going to need help printing!

Me: Okay. Just let me know when you’re ready to print.

Patron after logging on yells from her computer: I need help the computer isn’t working!

Me (walks over): What’s the problem?

Patron( types email as an URL): Why isn’t it working?!

Me: Miss…your Gmail isn’t a website you. You have to go to google to log in.

Patron: My email isn’t google! It’s gmail!

Me: Google runs gmail…

Patron: No it doesn’t!

After arguing with me for a couple of minutes she finally listened. Now, she’s trying to log into her email but typed it incorrectly.

Patron: I typed this wrong!

Me: Just hit backspace.

Patron (highlights what she typed and starts clicking around): Its not working!

Me: Hit the backspace button on your keyboard.

Patron (keeps highlighting and clicking around): This is crazy! It’s not working!

Me: Hit the backspace button. Right there.

Patron is still clicking around the page: This isn’t working! Why isn’t this working? I’ve never had so many problems!

Me: Hit. The. Backspace.

Patron continues to ignore me and repeatedly highlights her screen.

Me: Backspace on the keyboard.

Patron (finally hits backspace): Oh, look I did it. I figured it out!

Me (ready to rip my hair out and thinking): Somebody help me….

Library Books… Not for Sale

Patron comes in to renew book for son.

Patron: How much are books here?

Me: The books in our Used Book Nook are $1 for paperback and $2 for hardcover.

Patron: But you can’t buy this one? (holds up renewed library book)

Me: No.

Patron: Oh, because my son is going to need it for a while…

Me: ……

Me (Thinking): That’s what bookstores are for.

License to Compute

Patron: I’d like to use the computer.

Me: Okay, do you have a library card?

Patron: No, I’m from out of state.

Me: Well, do you have a photo ID? I can issue a guest pass for you.

The patron shows his driver’s license and I issue a guest pass, giving him the instructions on how to use the Guest ID to log into the computer.

A few minutes later the patron comes back up to my desk and says he cannot log in and the ID is invalid.  I go over to his computer to help and before I can help, he is already typing in his Driver’s License number for the ID and when it fails, he looks at me asking why it didn’t work.

Me: Sir, you have to enter the ID that’s on the guest pass I gave you.